Privacy Policy

1. Information We Collect

a. Information You Provide

• Business information (store name, description, address, and type of business)
• Business registration details, permits, or licenses (where applicable)
• Contact details (owner or manager name, email address, and phone number)
• Menu, pricing, and product information you upload
• Bank account details for payouts
• Identification documents (for KYC verification)
• b. Information We Collect Automatically
• Device details (model, OS version, and app version)
• Log data (IP address, access times, and actions taken in the app)
• Transaction data (orders received, cancellations, refunds, and payouts)
• c. Information from Third Parties
• Payment providers (Paystack) may provide payout confirmations
• Regulatory authorities may provide compliance-related information
• Delivery companies and drivers may provide feedback about how you handle orders

2. How We Use Your Information

We use merchant data to:

• Verify your business identity and KYC compliance
• Enable order processing and payouts
• Display your store and menu to customers on the ChopGrub User App
• Communicate with you about orders, performance, and platform updates
• Resolve disputes with customers or drivers
• Comply with legal, financial, and regulatory obligations

3. Sharing of Information

We may share merchant information with:

• Customers, including store details, menus, location, and ratings
• Delivery partners, including store location and pickup details for orders
• Payment processors (Paystack), for secure payouts
• Regulatory bodies, where required by law (e.g., tax, food safety, or financial compliance)
• Service providers, for hosting, analytics, and fraud prevention

4. Data Retention

• We retain your business and transaction data for as long as you have an active merchant account.
• If you close your account, we may keep certain information for legal, financial, or dispute-resolution purposes.

5. Security of Information

• We use encryption, firewalls, and secure cloud storage to protect your information.
• Payout details and KYC data are handled securely.
• You are responsible for keeping your login credentials and wallet PIN safe.

6. Your Rights (Under NDPR)

As a merchant, you have the right to:

• Access your stored information
• Request corrections to inaccurate data
• Request deletion of data (subject to legal retention rules)
• Withdraw consent for certain data processing
• File a complaint with the Nigeria Data Protection Bureau (NDPB) if you believe your rights are violated

7. Children’s Privacy

The Merchant App is not intended for children under 18. We do not knowingly collect data from minors.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify merchants through the App or by email. By continuing to use the App after an update, you accept the revised policy.

9. Contact Us

For questions, support, or data-related requests:

Email: hello@chopgrub.com

Phone: +234 906 560 2116