Legal

1. Eligibility

• You must own, operate, or be authorized to represent a business that sells food, groceries, or related products.
• You agree to provide accurate and up-to-date business information, including registration details (where applicable), menus, prices, and bank account details for payouts.
• You are responsible for ensuring your business complies with all applicable laws, including food safety and health regulations.

2. Account & Security

• You are responsible for maintaining the confidentiality of your login credentials and wallet PIN.
• You may authorize staff to access your account, but you remain responsible for all activity carried out under your merchant account.
• ChopGrub reserves the right to suspend or terminate accounts that provide false, incomplete, or misleading information.

3. Use of the App

Merchants may use the App to:

• List and update menus, categories, and product availability
• Accept or reject customer orders
• Track and manage payouts
• View sales performance and customer reviews
• Keep your store availability status accurate (e.g., open or closed, in stock or out of stock).

4. Orders & Fulfilment

• Once you accept an order, you must prepare it and hand it over for delivery or collection within the agreed time.
• Merchants are solely responsible for the quality, safety, and packaging of all food and products sold.
• Failure to fulfil accepted orders may result in refunds, penalties, or account suspension.

5. Payments & Wallet

ChopGrub collects payments from customers on your behalf and credits your Merchant Wallet. Payouts to your bank account are subject to the following:

• A processing fee of ₦100 per payout, unless otherwise specified
• The settlement timelines displayed in the App
• Wallet balances are not bank accounts and do not earn interest.
• ChopGrub may deduct commissions, service charges, or applicable taxes before payout.

6. Commissions & Fees

• You agree to pay ChopGrub a commission on each order placed through the App.
• Commission rates may follow standard platform rates or custom rates agreed in writing.
• ChopGrub reserves the right to revise commission structures after giving notice.

7. Cancellations & Refunds

• If you cannot fulfil an order, ChopGrub may refund the customer in full.
• ChopGrub may deduct the refunded amount and applicable penalties from your wallet balance.
• Repeated cancellations, excessive delays, or poor service may result in account suspension.

8. Merchant Obligations

By using the App, you agree to:

• Maintain valid business permits and comply with health and safety laws.
• Ensure fair and transparent pricing—no hidden charges.
• Treat customers and delivery partners with respect.
• Avoid fraudulent activities (fake orders, duplicate accounts, price manipulation, etc.).
• Immediately notify ChopGrub of issues affecting your ability to fulfil orders.

9. Limitation of Liability

• ChopGrub is a technology platform, not the seller of goods.
• We are not liable for food preparation, safety, or customer satisfaction with your products.
• ChopGrub’s liability to you is limited to the commission earned from the specific disputed order.

10. Privacy & Data

• By using the App, you agree to ChopGrub’s Privacy Policy, which explains how we collect, use, and share your data.
• Business and transaction data may be shared with regulators where required by law.

11. Termination

ChopGrub may suspend or permanently terminate your merchant account if you breach these Terms, engage in fraud or illegal activities, or consistently provide poor service or generate excessive complaints.

You may close your account at any time, provided all pending transactions are settled.

12. Governing Law & Disputes

• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Disputes shall be resolved by arbitration in Abuja under the Arbitration and Conciliation Act.

13. Amendments

• ChopGrub may update these Terms periodically.
• Merchants will be notified through the App or by email. Continued use means acceptance of the updated Terms.

14. Contact Us

For support or enquiries:

Email: hello@chopgrub.com

Phone: +234 906 065 2116