Privacy Policy

1. Information We Collect

a. Information You Provide

• Name, phone number, and email address
• Identification documents (driver’s licence, NIN, or company registration for fleets)
• Bank account details for payouts
• Vehicle details (model, plate number, and insurance, if applicable)
• Transaction PIN for wallet security
• b. Information We Collect Automatically
• Device and app usage data
• Location data while you are online and making deliveries
• Order acceptance, cancellation, and completion history
• c. Information from Third Parties
• Merchants and customers may provide feedback or complaints
• Payment processors (Paystack) may provide payout confirmations
• Regulators may provide compliance-related information

2. How We Use Your Information

We use driver data to:

• Verify your identity and eligibility (KYC)
• Assign delivery orders based on location and availability
• Track performance and earnings
• Process wallet transactions and payouts
• Ensure platform safety and resolve disputes
• Comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

• Merchants and customers: for delivery assignment and contact during orders
• Delivery companies: if you operate under a fleet account
• Payment providers (Paystack): for payouts
• Regulatory authorities: where required by law
• Service providers: for hosting, analytics, and fraud prevention

4. Data Retention

• We retain driver data as long as your account is active.
• If you close your account, we may retain necessary data for legal, financial, or dispute-resolution purposes.

5. Security

• Your data is stored securely with encryption and access controls.
• You are responsible for protecting your password and wallet PIN.

6. Your Rights (Under NDPR)

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (subject to retention requirements)
• Withdraw consent for certain processing
• File a complaint with the Nigeria Data Protection Bureau (NDPB)

7. Children’s Privacy

The Driver App is not intended for children under 18.

8. Changes to This Policy

We may update this Privacy Policy. Continued use of the App means you accept the revised version.

9. Contact Us

Email: hello@chopgrub.com

Phone: +234 906 560 2116