Legal

1. Eligibility

• You must be at least 18 years old.
• Individual drivers must provide valid identification, driver’s license, and vehicle details.
• Delivery companies must provide proof of business registration and authorized representatives.
• You must comply with all transport, safety, and regulatory laws.

2. Account & Security

• You are responsible for maintaining the confidentiality of your login credentials and wallet PIN.
• Delivery companies may create staff and driver subaccounts, but remain responsible for their actions.
• ChopGrub may suspend or terminate accounts for false information or misconduct.

3. Use of the App

Drivers may use the App to:

• Go online or offline to receive orders
• Accept and complete deliveries
• Track earnings and manage payouts
• Delivery companies may add and manage drivers, assign or reassign delivery orders, and view staff earnings and performance metrics.

4. Orders & Deliveries

• Once a driver accepts an order, the driver must pick it up and deliver it promptly.
• Drivers must handle customer orders with care and professionalism.
• Failure to complete a delivery may result in penalties, reduced earnings, or suspension.

5. Payments & Wallet

ChopGrub collects payments on behalf of drivers and credits each driver’s Driver Wallet (or the delivery company’s wallet, if applicable). Payouts to bank accounts are subject to the following:

• A processing fee of ₦100 per payout, unless otherwise specified
• The settlement timelines shown in the App
• Wallet balances are not bank accounts and do not earn interest.
• ChopGrub may deduct commissions and service fees before payouts.

6. Commissions & Fees

• By using the App, drivers and delivery companies agree to the platform commission rate.
• Delivery company drivers operate under their company’s commission agreement.
• ChopGrub may revise commission structures after giving notice.

7. Driver Obligations

• Maintain valid licences, roadworthy vehicles, and insurance where required.
• Treat customers and merchants respectfully.
• Avoid fraudulent practices (fake trips, false delivery claims, account sharing, etc.).
• Immediately report incidents, accidents, or disputes to ChopGrub.

8. Cancellations & Penalties

• Drivers who cancel or fail to complete accepted deliveries may face reduced order priority, penalties, or account suspension.
• ChopGrub may deduct refund amounts from driver or company wallets where applicable.

9. Limitation of Liability

• ChopGrub provides the platform and order-matching service but does not control driver behaviour.
• ChopGrub is not responsible for accidents, theft, or damage caused during deliveries.
• Our liability is limited to the commissions earned from the disputed transaction.

10. Privacy & Data

• Drivers agree to ChopGrub’s Privacy Policy, which governs how we collect and use their data.
• Location data may be tracked while drivers are online for order allocation and safety.

11. Termination

ChopGrub may suspend or terminate your account for a breach of these Terms, fraudulent or illegal activity, or unsafe or unprofessional behaviour. Drivers and delivery companies may close their accounts after settling pending transactions.

12. Governing Law & Disputes

• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Disputes will be resolved by arbitration in Abuja under the Arbitration and Conciliation Act.

13. Amendments

• ChopGrub may update these Terms periodically.
• By continuing to use the App after receiving notice of an update, you accept the revised Terms.

14. Contact Us

Email: hello@chopgrub.com

Phone: +234 906 560 2116