Legal

1. Eligibility

• You must be at least 18 years old or have parental consent to use the App.
• You agree to provide accurate account details and keep them updated.

2. Account & Security

• You are responsible for keeping your login credentials and wallet PIN confidential.
• Any activity carried out through your account will be treated as authorized by you.
• Notify ChopGrub immediately if you suspect unauthorized use.

3. Use of the App

• The App allows you to browse, order, and pay for meals, groceries, and related services from merchants listed on ChopGrub.
• You agree not to misuse the App, including by engaging in fraudulent activities, creating multiple fake accounts, or exploiting promotions.
• ChopGrub may suspend or terminate accounts that violate these Terms.

4. Orders & Payments

• Placing an order through the App constitutes an offer to purchase.
• Orders are confirmed only when the merchant accepts them.
• All prices are displayed in Nigerian naira (₦) and may include service or delivery fees.
• Payments are processed via Paystack and the in-app ChopGrub Wallet.
• ChopGrub may hold payments in escrow until the order is successfully delivered.

5. Cancellations & Refunds

• If the merchant cannot fulfil your order, ChopGrub will process a refund to your wallet balance.

6. Wallet Terms

• The App includes an in-app wallet as an alternative payment option.
• Wallet balances are not bank deposits and do not earn interest.
• You may top up your wallet using supported payment methods.
• Refunds and promotional credits may also be credited to your wallet.
• Withdrawals are not enabled.

7. Delivery

• Estimated delivery times are provided for convenience but are not guaranteed.
• ChopGrub is not responsible for delays caused by traffic, weather, or merchant preparation time.
• You must be available at the delivery address to receive your order.

8. Liability

• ChopGrub is a technology platform that connects customers with merchants and drivers. Independent partners fulfil deliveries.
• We are not the seller or preparer of the food and are not liable for food quality, safety, or merchant delays.
• To the maximum extent permitted by law, ChopGrub is not liable for indirect or incidental damages arising from your use of the App.

9. Privacy & Data

• By using the App, you agree to the collection and use of your personal data in line with our Privacy Policy.
• Data may include your contact details, delivery addresses, order history, and payment information.

10. Termination

• You may close your account at any time through the App.
• ChopGrub may suspend or terminate accounts for misuse, fraud, or violation of these Terms.

11. Governing Law

• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Any disputes will be resolved under Nigerian law, with venue in Abuja, Nigeria.

12. Amendments

• ChopGrub may update these Terms at any time.
• We will notify users through the App or by email.
• Continued use of the App means you accept the updated Terms.

13. Contact Us

For questions, complaints, or support:

Email: hello@chopgrub.com

Phone: +234 906 560 2116